Overview

A regional water services authority responsible for wastewater, stormwater and water quality management across multiple cities recognized the need for a coordinated plan to maintain and upgrade its SCADA and telemetry systems. The organization oversaw numerous treatment plants, pump stations, meter stations and communication networks, each with varying levels of technology and support. A controls integrator was engaged to assess the existing systems and develop a long‑term development plan and capital budget.

Challenge

• Evaluate a wide range of SCADA, control and telemetry equipment across multiple facilities
• Identify gaps in reliability, functionality and standardization
• Develop a roadmap for phased upgrades while maintaining operational continuity
• Prepare a capital budget that aligns with financial constraints and long‑term goals
• Establish standards for future expansions and technology adoption

Solution

The integrator conducted a comprehensive assessment of the authority’s SCADA, control and telemetry systems, including treatment plants, pump stations, meter stations and communication networks. They cataloged equipment, evaluated life cycles, and reviewed communications architectures (radio, cellular and fiber). Performance gaps and reliability issues were identified, and risk assessments were performed. Using this information, the integrator developed a multi‑year development plan outlining recommended upgrades, technology standards, cybersecurity considerations and implementation priorities. A detailed capital budget accompanied the plan, helping the authority secure funding and schedule projects within its fiscal framework.

Technical Scope

• Inventory and evaluation of existing PLCs, HMIs, telemetry radios and communication networks
• Assessment of SCADA software, historian and alarm management practices
• Review of instrumentation and control strategies across process areas
• Identification of obsolescence and cybersecurity risks
• Development of a multi‑year upgrade roadmap with budgeting and prioritization
• Recommendations for standardization, network architecture and cybersecurity enhancements

Results

The long‑term SCADA and telemetry plan provided the authority with a clear path for modernizing its control systems. By prioritizing critical upgrades and standardizing platforms, the organization improved reliability and reduced lifecycle costs. The capital budget enabled leadership to plan funding and communicate needs to stakeholders. The plan also established guidelines for future projects, promoting consistency and security across all facilities.

Key Advantages Delivered

• Comprehensive visibility into the condition and performance of SCADA and telemetry assets
• Prioritized roadmap guiding investment decisions and project sequencing
• Standardization of platforms and communication protocols for easier maintenance
• Improved reliability and cybersecurity posture
• Budgetary clarity enabling effective financial planning

Closing Summary

Through detailed assessment and planning, the multi‑jurisdictional authority gained a strategic framework for sustaining and modernizing its SCADA and telemetry systems. The roadmap supports informed decision making, ensures system reliability and positions the organization for continued success amid evolving technological and regulatory landscapes.

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